At ThemeStore.net, we want our customers to be satisfied with their purchase. Because our products are digital software, our refund policy is designed to be clear and fair while protecting against misuse.
1. Eligibility for Refunds
You may request a refund within 14 days of purchase if:
- The plugin does not work as described.
- You have contacted our support team, and we could not resolve the issue.
- The product was purchased in duplicate by mistake.
2. Non-Refundable Situations
Refunds will not be granted if:
- You change your mind after purchasing.
- You no longer wish to use the plugin.
- Your system or hosting does not meet the minimum requirements stated on the product page.
- You purchased during a promotional/discounted campaign unless the product is proven defective.
3. How to Request a Refund
To request a refund, please:
- Contact us at support@themestore.net within 14 days of purchase.
- Provide your order number and details of the issue.
- Allow our support team to attempt resolution before a refund is approved.
4. Processing of Refunds
- Approved refunds will be issued back to your original payment method (e.g., Stripe, PayPal).
- Processing time may take 3–5 business days, depending on your bank or provider.
5. Subscription Renewals
- All subscriptions are set to auto-renew unless canceled.
- Refunds will not be provided for renewal payments unless requested within 7 days of renewal date and the plugin was not downloaded/used after renewal.
6. Contact
For refund requests or questions, reach us at:
📧 support@themestore.net